Thank you for shopping with MuMu Energy. We carefully prepare and pack every order to ensure your items arrive safely.
Order Processing
Orders are normally processed within 1–3 business days after payment has been successfully received.
For handmade, personalised or made-to-order items, additional processing time may be required. Estimated preparation time will be communicated where applicable.
Shipping Within Malaysia
We ship throughout Malaysia, including West Malaysia and East Malaysia. Shipping charges are calculated and displayed at checkout based on the delivery destination and the items in your order.
Delivery Time
Estimated delivery times may vary depending on the courier service and destination. Delivery delays caused by courier services, public holidays, weather conditions or other circumstances outside our control may occasionally occur.
Order Tracking
Where tracking is available, customers will receive tracking information once the order has been shipped.
Incorrect Shipping Information
Please ensure that your shipping address and contact information are correct before completing your order. MuMu Energy cannot be responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Damaged Parcels
If your order arrives damaged, please take clear photos or videos of the parcel and product and contact us as soon as possible. Please keep the original packaging while we review the issue.
International Shipping
International shipping availability, charges and delivery times may vary depending on the destination. Any customs duties, taxes or import fees imposed by the destination country are the responsibility of the customer unless otherwise stated.
Contact Us
If you have any questions regarding your order or delivery, please contact MuMu Energy through the contact information provided on our website.